Policies

Below you can find my policies on privacy, cookies and payment. I encourage you however, to get in touch if you have any queries relating to these aspects of my business - it’s good to talk!

Privacy Policy

This is the Privacy Notice for The Surrey Chiropractor:

This information is made available to you through the GDPR changes as of 25 May 2018 and explains your rights concerning our use of your data.

What is a Privacy Notice?

Under data protection law you, as a patient of The Surrey Chiropractor, have specific rights.  To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.

Who We Are

We are The Surrey Chiropractor, 68 Stuart Avenue, Walton on Thames, KT12 2AA telephone number 07539 373770, email address info@thesurreychiropractor.co.uk. The Clinic Directors are the data controllers and are responsible for their accuracy and safe-keeping.

The Personal Data We Process and What We Do with It

As a patient of the The Surrey Chiropractor we will need to hold personal information about you. These are normally stored as paper records. If X-rays are taken these together with their reports are held digitally. We record and use the following categories of personal data which include: name, address, telephone numbers, date of birth and health data relevant for treating you at our clinic.  Our lawful basis for storing and using this data is contract and we are allowed to store and use your health data as we are a recognised health care provider. This data is held solely for the purpose of providing safe and effective care. Your data is not used for marketing or any other purpose.

Sharing Your Personal Data

We only share your personal data with your explicit consent, where, for example we to refer you to your GP or consultant, or any other health care provider.

Retaining Your Personal Data

We will retain your data for a period of 8 years after your last treatment as this is a requirement of a registered Chiropractor in the UK

Your Rights

As we process your personal data, you have certain rights.  These are a right of access, a right of rectification, a right of erasure and a right to restrict processing. 

  • You may request a copy of your data, with no charge, at any time.  Please make such a request in writing or by email to the clinic, whose details are shown above.  Please provide the following information: your name, address, telephone number, email address and details of the information you require. All requests must be signed and dated, and we may phone you to confirm the request prior to release of any personal information.

  • If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.

  • If you believe we should erase your data, please contact the clinic, whose details are shown above.

  • If you wish us to stop storing or using your data, please contact the clinic, whose details are shown above.

  • Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay.  We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain

You can contact the United Chiropractic Association if you have concerns about or wish to make a complaint about the way we are processing your data.  contact@united-chiropractic.org

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data.

How We Obtained Your Data

Your personal data has been collected directly from you, via our new patient registration form and health information given to the chiropractor.

Contact

We would likely to contact you from time to time.  This will include appointment reminders, courtesy calls or to discuss your care.  We may contact you with regards to this using email, text, telephone. We will not contact you to solicit work from you. 

The Surrey Chiropractor

495 Green Lanes

London,

N13 4BS

Company reg no: 05208682

Terms of Use

The terms and conditions below govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

1. Intellectual property rights 

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

2. Licence to use website 

You may view, download for caching purposes only, and print pages from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

3. Limitations of liability 

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill). Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

4. Variation 

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

5. Entire agreement 

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

6. Law and jurisdiction 

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England

Cookies

Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.

This website uses the following cookies:

Functional cookies:

These cookies are used to enable core site functionality and are created automatically when you visit the website.

They do not contain any personal information and are automatically deleted when you close your browser.

Cookies used: ASP.NET_SessionId

Payment policy

Card and Bank Transfer payments on the day of the appointment is required.

Lyana Nepia is recognised as a Chiropractor by all major health insurance companies including Bupa, AXA/PPP and many others. Please contact your insurance provider to check whether a GP or Consultant referral is required.

Invoices for claiming back on Private Medical Insurance can be given or can be invoiced directly to your insurance company.    

You are responsible for covering any shortfall in insurance.